By placing an order, You confirm that You have read, understood and accepted these following policy.
We accept order cancellation before the product is shipped or produced.We cannot cancel the order if the product is already shipped out.
We also offer order adjustment service if your order is not yet shipped out. If you want to make any changes to your order, welcome to email us at email@example.com as long as it has not been shipped.
Return or Resend
Our policy lasts 15 days from arrival date. If 15 days have gone by since you received the item, unfortunately, we can’t offer you a refund or resend.
You have two options:
1 .Return: We accept returns on unopened and unused bike shipments within 15 days of the delivery date, but you will pay for return shipping fee and subject to a 7% restocking fee. Veicar will issue the refund minus the restocking fee once the item is received and passes inspection.
If the item is faulty due to an error on our end (e.g. wrong item or damaged item). Item(s) must be returned together with proof of purchase and we will provide return labels.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please contact our support team via firstname.lastname@example.org for more information.
Items not meeting the above criteria will be considered ineligible for a return.
if the item is faulty due to an error on our end (e.g. wrong item ).We are willing to resend the correct product for you.
All bike orders require a signature at delivery. For this reason, If the item is defective due to transportation issues (such as damaged items),please refuse to sign for the package and return the package, we will resend.
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Due to transportation problems, If you think the return is too troublesome,the goods are damaged when the goods are received, we can bear part of the loss and refund part of the amount.